Unbelievable Low.. All Inclusive Cyprus Car Hire Rates in 2010

Frequently Asked Questions

Please select your car hire question from our list below. If your question is not listed here - or not satisfactory answered - then contact us

1. How do I make a Cyprus car hire booking?

2. How do I pay for a Cyprus car hire booking?

3. What documentation will I need on collection of car?

4. When should I expect to receive my car hire booking confirmation?

5. I should have received my car hire booking confirmation by now.

6. I filled in the request form but haven't an answer after 3 days.

7. What are your terms & conditions ? What is your cancellation policy?

8. How do I request child seats? What are the costs?

9. Can I drive the car in to the North part of Cyprus?

10. Do you charge extra for use of credit card?

11. Is there a charge for extra drivers?

12. Are your prices really All Inclusive? What do they include?

13. How do I meet you at the airport? Is there a transfer from  the airport to the pick up point?

14. Is there any age restriction?

15. Is there any charge for mileage?

16. What happens if the car breaks down?

17. What happens if I'm involved in a car accident?

18. Does the car come with a full tank of fuel?

19. If I drop my car off early - will I get a partial refund?

20. What happens if I drop my car off late?

21. Will I get the make and model of the car that I have requested?

22. If my flight is late arriving at the airport will your rep. wait?

23. What happens if the booked car does not fit in my luggage?

24. What makes Regency Car hire in Cyprus different?

1. How do I make a Cyprus car hire booking ?

You may make a car hire booking by either:

1. Get your free on line quote and book HERE

As soon as we receive your booking request we shall come back to you via email (normally within 24 hours) with an approval booking code and request for deposit payment. (Usually 10% of the total amount. Remainder balance can be paid upon car delivery)

2. Contact us at our reservations telephone (00357) 25 320 905, request car hire quote and make a booking immediately. Car hire Prices are identical to those you can read in our web site.

Our office hours are from 09.00am to 19.00 Monday through Friday and Saturdays & Sundays from 9.00am to 13.00. NOTE: CYPRUS TIME IS 2 HOURS AHEAD UK TIME. (When in UK is 17.00 in Cyprus is 19.00)

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2. How do I pay for a Cyprus car hire booking ?

The car group you requested has to be confirmed by us, you will be notified by email with an "Approval Booking Code" as soon as possible (usually within 24 hours from the requesting date). You may then pay by credit card by contacting our reservations team (Tel: ++357 25 320 905) or using our online secure payment form whose link you will receive in the confirmation email.

In either case a receipt-confirmation (otherwise car hire Voucher) will be emailed to you right after receiving your payment.

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 3. What documentation will I need on collection of car ?

On collection of your car you will need a copy of the booking confirmation (otherwise Cyprus car hire voucher), which will be emailed to you after receiving your payment, and your national driver's license.

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4. When should I expect to receive my car hire booking confirmation?

Within 24 hours, after sending your payment. If not, then you will have to contact us immediately.

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5. I should have received my car hire booking confirmation by now.

Most common reasons:

1) Our secure server was experiencing an instant technical problem and we did not receive your payment instructions. In this case do not worry, your personal data can be not decoded by a third party.
2) Your email address was submitted in error. (Even a dot being misspelled is error)
3) Your email system was dropped down and never received our  confirmation.
4) You (or your hotmail provider) run a strict anti-spamming software and has placed our email confirmation in your "junk folder" or even rejected it.
5) Your email inbox was full (quota exceeded) and never received  our confirmation.

In any case please call us immediately at ++357 25 320 905 (during Cyprus working hours) and refer to your approval booking code.

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6. I filled in the request form but haven't an answer after 3 days.

Most common reasons:

1) Your email address was submitted in error. (Even a dot being misspelled is error)
3) Your email system was dropped down and you have never received our  reply.
4) You (or your hotmail provider) run a strict anti-spamming software and has placed our email reply in your "junk folder" or even rejected it.
5) Your email inbox was full (quota exceeded) and never received our reply.

In any case please restart from here, or better call us at ++357 25 320 905

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7. What are your terms & conditions ? What is your cancellation policy?

Please visit & check our Car hire Terms & Conditions page.

8. How do I request child seats? What are the costs ?

For child /booster seats, there is a relevant box to be ticked in the booking request form. First child/booster seat is free of charge. Second or more at €15.00 per unit rental.

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9. Can I drive the car in to the North part of Cyprus?

No, unfortunately due to insurance restrictions our cars can not be driven in to the north part of Cyprus (Turkish occupied areas)

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10. Do you charge extra for use of credit card ?

No extra charge for credit card use.

11. Is there a charge for extra drivers ?

For extra drivers, there is a relevant box to be ticked in the booking request form. One extra driver is free of charge. Second or more drivers at €15.00 per car rental per driver.

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12. Are your prices really All Inclusive? What do they include?

Yes, our prices for *ordinary cars are really All Inclusive with ZERO EXCESS!! Click here to view what's included and what's not included. *V.I.P cars are subject to special Terms & Conditions.

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13. How do I meet you at the airport? Is there a transfer from the airport to the pick up point?

Our representative will be waiting exclusively for you and your family holding a board with your name on. NO QUEUES.. NO TIME WASTING ! Cars are picked up straight away at the airport car park.

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14. Is there any age restriction?

Generally the minimum age is 25 years. However we accept drivers who are over 21 but they must hold a license for a period of at least 3 years. No maximum age.

15. Is there any charge for mileage?

No, all our cars are hired out with unlimited mileage.

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16. What happens if the car breaks down ?

If your car breaks down you need to immediately contact us for either a replacement vehicle or authorisation for repairs. Our telephone contacts will be provided on car delivery.

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17. What happens if I'm involved in a car accident?

In the event of an accident, this should be reported to us immediately. Our telephone contacts will be provided upon car delivery. Write down full details of any third parties involved and get any witnesses contact details if you can. It is a legal requirement to inform the local Police straight away (even if no one has been hurt or damages are minor) and you will need to obtain a signed police report.

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18. Does the car come with a full tank of fuel ?

Yes, all cars are supplied with full tank fuel payable locally according to the current rate and is not refundable.

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19. If I drop my car off early - will I get a partial refund ?

No, you will not be due any refund on the car rental fee.

20. What happens if I drop my car off late ?

For up to 4 hours (pre-agreed) delay there is no charge. For 4+ hours you will be charged an extra day's rental.

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21. Will I get the make and model of the car that I have requested ?

Cars are booked by group (View our car grouping here) We can not guarantee a specific make or model of vehicle. However every effort will be made to provide the requested model.

It is important that you choose your car group according to your individual needs (e.g. number of persons, luggage etc). Changing the car at the time of delivery IS NOT ALWAYS POSSIBLE. If the vehicle supplied is unaccepted we will try to replace it. If this is impossible (especially in the peak periods) then you will be allowed to cancel the booking by paying 3 days rental plus delivery expenses.

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22. If my flight is late arriving at the airport will your rep. wait ?

It is important that you enter your arrival flight number and estimate arrival time when booking your car. If you have given us a valid flight number and your flight is confirmed to still be arriving on the given date, our representative will normally wait for you even if there is a delay. He/She would not wait if after landing you do not show up after 60 minutes. In any case please use the emergency telephone number which will be supplied in our confirmation email.

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23. What happens if the booked car does not fit in my luggage?

It is your responsibility to you choose the car group according to your individual needs (e.g. number of persons, luggage etc) before booking. Changing the car at the time of delivery is not always possible. In the event that your luggage will not fit in then you will need to hire a taxi on the spot, at your expense. In such case our representative will be off assistance.

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24. What makes Regency Car hire in Cyprus different?

We are a Cypriot car hire company having our own car hire fleet, we offer direct bookings without middlemen. Our prices come with ALL INCLUSIVE - and ZERO EXCESS - and are more competitive, bookings are accurate and verified by our reservation team who is always ready to assist with any clarification you might have. We are NOT car rental brokers! You can talk to us at any time, either by email or telephone (++357 25 320 905)

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